Susan Collins & Associates Inc 98 So. Highland Avenue Unit 2102 Tarpon Springs, FL 34689 Phone 727-417-9663 Fax 727-938-2579 info@scollinsinc.com

Diagnostics

Susan Collins & Associates performs a practices and compliance audit resulting in identification of areas for development or improvement.

Human Resources Audit

• Records maintenance (personnel files, medical files, I-9’s, forms, logs, etc.)
• Identification of cost-drivers in benefits, employee relations, employment rights
• Employee communication documents (handbook, policies, application and new hire paperwork, etc.)
• Recruitment, selection, retention, termination
• Employee work satisfaction
• Health, Safety & Security

Policies, Practices and Procedures

Susan Collins & Associates uses observation, interview, data collection and research to develop Human Resources related Policies, Practices and Procedures specific to the industry and the client company enhancing job performance while reducing exposure to HR lawsuits.

Recruitment, Interview, Selection, Retention and Termination
Employee Handbook
Employee Orientation
Standard Operating Procedures in Human Resources (Personnel Policies Manual)
Job Analysis, Documentation and Job Description
Performance Appraisal

Specific Policy Development and Implementation

• EEO and Affirmative Action
• Employment-At-Will
• Anti-Harassment or Sexual Harassment
• Compensation
• Absenteeism and Tardiness
• Leaves of Absence (General, FMLA, Disability, Workers’ Comp, Military)
• Progressive Discipline
• Substance Abuse Program (including Drug-Free Work Place)
• Business driving, Fleet driving
• Safety
• Other policies

Benefits Administration

Susan Collins & Associates can provide Employee Welfare Benefits Program advisement and/or administration without the expense of hiring a full-time benefits specialist or administrator.  Effective benefit administration enhances employee recruitment and retention as well as reduces unnecessary expenses.

• Employee benefits broker Request for Proposal
• Benefit design and cost management
• Benefits administration
• Open Enrollment Meetings
• Employee Benefit Communications
• Employee Assistance Program (EAP)
• Leaves of Absence
• Insurance Renewal Advisement

Training

Susan Collins & Associates presents objective directed training programs specific to the client’s needs: individual training, group training, series training, single-session training; broad or narrow focused training.

Legal and Regulatory Factors: Legislation Affecting…

• Employee Rights Overview
• Compensation
• Benefit programs
• 401(k) Plan Administration
• Employee and Labor Relations
• Health, Safety and Security
• Consumer Protection (Privacy)

Practical Issues in HR

• Hiring & Interview Training
• Avoiding Common Pitfalls in the Employee/Employer Relationship
• Conducting Performance Appraisals
• Protecting the Merit Shop
• Issues in Employee Leave
• Workers’ Compensation Claims Management and Return to Work
• HIPAA Compliance

Human Resources Coaching for the novice HR professional or office personnel with human resource functions.

• Performance oversight
• Periodic structured meetings
• On-call support
• Advisor on professional growth through learning opportunities outside of the office

Personal Development

• Women in Leadership

Department Organization

Susan Collins & Associates can structure a new department, or reorganize an existing Human Resources department or office management operation to flow through the HR operations focusing on key responsibilities and how they interact with the rest of the organization.

• Department organization
• Matrix structure based on interdepartmental functions
• Office Manager with Human Resources responsibilities
• Human Resources Strategic Plan

Customized Electronic Recordkeeping

Susan Collins & Associates assesses and communicates the client's electronic data needs to programming specialists to produce a customized data collection and information management system for the client company.

• Personnel profiles
• Attendance, tardiness and time-off tracking
• Achievement and discipline tracking
• Training records
• Benefits record
• Employee handbook
• Summary Plan Description