Susan Collins & Associates Inc 98 So. Highland Avenue Unit 2102 Tarpon Springs, FL 34689 Phone 727-417-9663 Fax 727-938-2579 info@scollinsinc.com

Diagnostics

Susan Collins & Associates performs a practices and compliance audit resulting in identification of areas for development or improvement.

Risk/Loss Control Audit

• Assessment of Policies, Practices & Procedures
• Statutory and Agency Compliance
• Risk/Loss Control Enforcement
• Record Keeping, Claims Management, Policy Maintenance

Policies, Practices & Procedures

Susan Collins & Associates uses observation, interview, data collection and research to develop Risk Management related Policies, Practices and Procedures specific to the industry and the client company avoiding or reducing risk and loss exposure.

Risk/Loss Control

• Crisis Management Plans
• Work Related Illness/Injury and Return to Work Program
• Substance Abuse (including Drug Free Work Place)
• Workplace Safety
• General Liability Loss Control
• Auto Liability Loss Control

Risk Management Program Controls

Susan Collins & Associates assists entities to capture information upon which cost savings or strategic decisions can be based.

Continuous Monitoring and Measuring of Risk Control Activities

• Record Keeping, Quantitative & Qualitative Assessments
• Accountability and Incentive Programs

Vendor Interaction

• Broker of Record
• Claims Adjusters, Claims Managers, Case Managers, Healthcare Providers
• Periodic Claims Reviews with Claims Adjusters
• Litigation Management and Liaison with Defense Counsel
• Safety Consultants
• Best Practices

Brokers & Insurance

Susan Collins & Associates works along side of the client company to provide expertise in the broker selection and insurance procurement/renewal process.  Acting as the vendor liaison, Susan Collins & Associates exercises greater due diligence to insure transactions are transparent and easier to understand by those outside the industry.

• Coordination of the Broker Request for Proposal
• Selection of Broker of Record
• Insurance Proposal/Renewal
• Benchmarking

Training and Coaching

Susan Collins & Associates customizes education and training programs to meet the objectives of the client, individual department, or single person.  Knowledge and tools imparted by outside experts enhances employee use of performance enhancing applications.

Risk Management as a Department Responsibility

• Basic Risk Control Strategies
• Organizational Structure
• Records, Forms, Systems
• Measuring and Monitoring

Training and Coaching Novice Risk Management Personnel

• Primary Functional Area
• Secondary Functional Area

Training for Management and Non-management Workforce

• Insurance Basics: Understanding the Costs and Controls
• Loss Control / Liability Management Basics
• Work Injury Management and Return to Work
• Avoiding the Costly Pitfalls in Dealing with Employees
• Avoiding the Costly Pitfalls in Dealing with Applicants

Outsourced Claims Management

Susan Collins & Associates takes on the task of mitigating loss due to accident by controlling the management of the work related injury, general liability, or auto liability claim from investigation through claim resolution.  Familiarity and experience with the procedures and parties involved in a workers' compensation, general and auto liability, reduces loss, retaining revenue as profit.

Work Related Illness and Injury Management, includes:

Accident/injury documentation
Claims Reporting
Claims Management
Employer Case Management
Carrier and Healthcare Provider Liaison
Litigation Management
OSHA 300 and 300A
Coordination with Safety Training

Workplace Safety

Susan Collins & Associates integrates Risk Management with Safety Management through coordinated services with safety experts to produce a full spectrum loss management program.

Coordinated Services with Full Service Safety Consultant Firm

• Audits
• Inspections
• Accident investigation
• Safety Training

Customized Electronic Record Keeping

Susan Collins & Associates assesses and communicates the client’s electronic data needs to programming specialist to produce a customized data collection and information management system for the client company.

Electronic Accident/Injury Report
Automatic population of OSHA 300 and 300A
Injury Tracking by Cause, Injury Type, Body Part, Location, Supervisor